PASS THE KEYS
About us
OUR STORY
Where it started
Alex founded Pass the Keys in 2015 after experiencing the challenges of short-term letting first-hand. Driven by the need for a hassle-free solution, he launched the company in London before expanding across the country.
In the early days, we operated internally, with City Managers on the ground to gather feedback and fine-tune the business model. Our dedication to delivering exceptional service quickly earned us a strong reputation. By 2019, increasing demand from property professionals inspired the creation of our franchise programme.
Today, Pass the Keys operates across the UK and Spain, and equips franchisees with comprehensive training, innovative technology, and a proven business model. This enables them to overcome industry challenges and build thriving Airbnb management businesses.
OUR MISSION
Creating a global community of successful property managers
Our mission is to create a global community of successful property managers who dominate their markets by delivering exceptional service for hosts and guests.
Together with our partners, we want to raise the standard of short-let management and set new benchmarks for service and performance across the globe.
+65
Franchise Partners
+734,600
Nights Booked
+2,000
Properties Managed
+502,100
Guests Hosted
ACHIEVEMENTS
Things we’re proud of
We love to share our achievements (who doesn’t?). But what really matters is how our strong reputation helps our franchise partners succeed. Unlike starting an Airbnb management business alone, with Pass the Keys, you’ll have thousands of five-star reviews from day one that your potential customers will be checking out.
In fact, we’re the highest rated short-let property management company in the UK at the time of writing (just take a look at our Trustpilot and Google reviews – we’re sitting at 4.8 and 4.9.)
This proven success gives property owners confidence in our ability to care for their property. High-rated properties on platforms like Airbnb and Booking.com not only attract more bookings but can also charge higher rates, which benefits both our hosts and franchise partners.
Since 2021, our franchise programme has consistently been recognised as a leader in the industry, winning or being shortlisted for prestigious awards every year. Plus, we proudly belong to the BFA (British Franchise Association), an organisation which supports ethical franchising.
AWARDS
Our awards cabinet
2025
Top 100 Franchises – Elite Franchise
2024
Excellence in Training and Development – Franchise Business Awards – Winner
2023
Emerging Franchisor of the Year – Elite Franchise – Winner
Top 100 Franchise – Elite Franchise
2022
Best Drive to Market Operator – Shortyz Awards – Winner
Best Use of Technology – STAA Property Management Awards – Winner
Emerging Franchisor – BFA HSBC British Franchise Awards – Finalist
2021
New Franchisor of the Year – Virtual Franchising Awards – Winner
Best Technology and Innovation – Virtual Franchising Awards – Winner
START YOUR BUSINESS
Become the go-to short-let property manager in your area
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