Finding a good work-life balance can be quite tricky, especially in the world of hospitality.
Adam Michaels, a dedicated professional from the Chilterns, found himself stuck in the demanding routine of long hours and weekend shifts at restaurants and hotels. Wanting to take back his time and manage it better, Adam turned to Pass the Keys.
The impact of joining Pass the Keys
Joining the franchise network transformed Adam’s career, and provided him with autonomy, efficient systems, and a supportive network that paved the way for a more balanced and rewarding professional life.
Here’s how:
Advanced technology for streamlined operations
Pass the Keys has developed bespoke technology to automate and simplify property management tasks.
“The technology being the main drive behind Pass the Keys helps streamline our operations. It really helps automate all the many processes that go on daily…“, Adam shared.
For instance, a key part of managing short-let properties is making sure they are cleaned between guest stays. Pass the Keys technology automatically notifies cleaners of new jobs as bookings come in. Cleaners also upload photos to the client portal after each clean, to provide transparency to hosts.
Thanks to this technology, Adam has fewer administrative tasks compared to other short-let property managers, which allows him to focus on growing his business and engaging with clients.
Strong support network and educational resources
Recognising the diverse skill sets required in property management, Pass the Keys offers comprehensive support in all areas, including marketing and sales.
The company has an education hub filled with manuals, articles, and videos, giving franchisees the knowledge and confidence to succeed.
“There was a lot to learn at the beginning, but they have lots of great systems in place and a wonderful education hub with plenty of manuals, articles, and videos. Over time, that gives you the confidence to do your best with the business,” Adam explained.
Flexibility and autonomy in daily operations
Owning his own business means Adam controls his schedule. He juggles a lot of tasks, but with a new-found freedom that he loves.
“On a daily basis, there is admin like with all businesses, but it’s very flexible. I’ve got the freedom to structure my day as I prefer… I tend to do about two to three days in the office every week and the rest out visiting properties or prospective clients. That change really helps with a balanced week, which I thoroughly enjoy.”
Summary
Working with Pass the Keys changed both Adam’s career and lifestyle, thanks to:
Enhanced work-life balance
Freed from unrelenting traditional hospitality roles, Adam gained the flexibility to manage his time.
Streamlined business operations
The automation and support from Pass the Keys made property management processes easier, letting Adam focus on growth and client satisfaction.
Continuous support and growth opportunities
With marketing and sales support from the headquarters, Adam is poised to establish himself as the leading short-let property manager in his local area.
Rewarding and impactful work
Beyond operational efficiency, Adam found fulfillment in delivering exceptional guest experiences and responding to urgent client needs, such as providing emergency accommodation.
Adam added, “I recently helped a customer stay after their house had a fire. It was emergency accommodation for about eight months. They were so grateful… and ended up lavishing us with gifts on their checkout day.”
Through Pass the Keys, Adam has not only built a sustainable business but also transformed his professional life and found the balance and fulfilment he longed for.
“My long-term goals at Pass the Keys are to become the go-to property management company in the Chilterns and Buckinghamshire. We’re already on track to be the most dominant,” he concluded.
If you think that Pass the Keys’ franchise opportunity could be for you too, request your free information pack here.
