Frequently Asked Questions

Your franchising questions, answered. If you can’t find the question you’re looking for, don’t hesitate to get in touch.

Frequently Asked Questions

Your franchising questions, answered. If you can’t find the question you’re looking for, don’t hesitate to get in touch.

We license our brand and proven business model to a select group of partners, our franchisees. Our franchisees are then able to offer our services to clients in their local area – whilst benefitting from the support, reputation, and recognition of our national brand.

The franchise fee is £18,000 + VAT and you’ll also require working capital as part of your investment. How much you’ll need is wholly dependent on your lifestyle and your plans for the business – please get in touch with us if you wish to discuss the financing options available.

Tech: You’ll have access to our rich in-house tech infrastructure which streamlines management operations, and is essential to growing a scalable service in your city.

Higher Incomes: You’ll have a major head-start in attracting clients by working under the Pass the Keys brand®, the highest rated UK management service of its kind.

Guest Support: Guests in your properties will all have access to our 24/7 guest support system, so you have more time to grow your business.

Knowledge: You’ll have access to all the knowledge we’ve built up, whether in the field of operations, sales, marketing or client success. And it’s always easy to tap into this knowledge, with our rigorous training scheme and robust support structures.

You can find all the details of everything that’s included within the Pass the Keys® franchise package here.

Absolutely! This is an important step in the decision-making process, and we want to make sure you’re fully confident in your choice when you decide to join our franchise. That’s why we’ll always provide you with the contact information for our existing franchisees when you get in touch with us to discuss our franchise opportunity.

You can sell your business on when the time is right – it’s an asset that’s grown and owned by you.

We have recently launched in Spain, and will be looking to expand further afield in the future, so keep an eye out!

Nothing specific – there’s certainly no need for previous experience in the property industry, just an entrepreneurial drive, a willingness to invest time and effort into building a successful business, and the resilience to overcome the challenges you’ll face in heading a complex operations service.

As with any franchise, your success is dependent on your ambition and hard work, but the earning potential is uncapped. You can learn more about the financials here or contact us to discuss the opportunity in more detail.

We have a number of franchise territories available throughout the UK, Ireland and Spain. Please contact us to discuss the specific territories available near you or click here to see our available territories.

At Pass the Keys® we’ve established a broad and wide-reaching support system for our franchisees.

Our first channel of support is your PAM (Partner Account Manager), which pairs all new franchisees with a dedicated point of contact. They’ll guide you through the first steps and teach you how to overcome common obstacles. 

You’ll be in touch with Pass the Keys® HQ on a weekly basis to check everything’s going smoothly, and help with any challenges you may be facing. We also hold an Annual Group Meetup, which is a chance for HQ, franchisees and city managers to get together in one place, and discuss progress.

We provide root cause analysis support. Suppose something’s not looking right, but you’re not sure why. Perhaps you’re bringing on a steady flow of properties with good occupancy rates, but failing to see much profit. We’ll look into the root causes of the issue (perhaps, amongst other things, your nightly rates are set too low), and suggest the best way of moving forward.

We are indeed! We’re very proud to have been approved by the BFA as this is recognition that we are doing things the right way. In fact, we were recently crowned Finalists at the BFA Emerging Franchisor of the Year Award 2022!

Once you sign up as a Franchisee with Pass the Keys®, you’ll be invited to a week-long online training academy from sector specialists in Finance, Operations, Sales and Marketing. Our team will run you through the ins and outs of our tech infrastructure.

Our Marketing team will talk you through the best ways of attracting clients in your city, and the Sales team will give you essential tips on closing a deal.

The training academy also gives you the chance to get to know the wider team, who you’ll be working with as we grow the Pass the Keys® brand together in your city.

Get to know us a little better

Want to find out more about joining our home-based franchise? The next step is to arrange a virtual Discovery Call or join a Discovery Day.

Get in touch with us on +44 208 050 2818 or fill out our enquiry form.

Above Image: Our Partner, Vicky Bhogal, at the Annual Partner Conference, 2022

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