Pass the Keys is on a mission to set the Gold Standard in the short-term rental industry.
Renowned for its unwavering commitment to excellence, innovation, and customer satisfaction, the company empowers both franchise partners and property owners to establish their credibility from day one. The brand’s reputation for quality and reliability is a significant advantage for those who join, either as a guest, host, or franchise partner, ensuring that they stand out in a competitive market from the very beginning.
Excellence at Every Level
Excellence is not just a goal at Pass the Keys; it’s a fundamental principle. Whether you’re a budding entrepreneur venturing into short-let management or a property owner aiming to maximise rental income, Pass the Keys equips you with the best tools and support. The company offers comprehensive training, ongoing assistance, and bespoke technology to ensure a seamless and superior experience for guests. This dedication to quality sets franchise partners and hosts apart from the competition and solidifies their standing in the industry. Recently, our Head of Guest Success, Nadege Richard, was honoured to speak at Airbnb’s annual offsite event, where she shared insights on how Pass the Keys delivers quality at scale. Nadege joined industry leaders to discuss strategies for maintaining exceptional guest ratings while managing large-scale operations, further emphasising our dedication to excellence.
Wesley Brown, COO at Pass the Keys, underlines the company’s unwavering support to its franchisees: “At Pass the Keys, we don’t just offer a franchise; we offer a partnership. Our franchise partners benefit from a robust support system designed to help them succeed from day one. We provide ongoing training and a trusted brand name recognised across the industry. This combination of support and innovation is what truly sets us apart. The launch of the new Franchisee Success Team further empowers partners with increased contact time, tailored business improvement plans, and enhanced reporting, a testament to our commitment to Franchisee success from day one”.
Wesley also highlights the benefits for hosts: “For property owners, joining Pass the Keys means more than just listing your property—it’s about maximising your income potential while delivering a first-class experience to your guests. We take care of everything from pricing optimisation to guest communications, allowing our hosts to enjoy a hands-off, hassle-free service while still reaping the rewards.”
Customer Satisfaction Above All
Customer satisfaction is the ultimate measure of success at Pass the Keys. The company understands that happy guests lead to repeat bookings, positive reviews, and long-term success for both franchise partners and hosts. Pass the Keys’ dedication to excellence and innovation has earned it a solid reputation in the industry. Positive reviews from guests and property owners alike highlight the value the company provides. Whether managing a single property or an extensive portfolio, Pass the Keys delivers a gold-standard experience that keeps guests returning.